Privacy notice
When you book with us, we collect:
- name
- phone number
- email address
- nationality
- guest count
- children's age bands
- arrival time
- train number
- any add-ons you request
Why we collect it
We collect these details to hold your room, confirm your booking, and be ready for your arrival — nothing more.
How long we keep it
Pending CA confirmation — we will publish the exact retention period here once confirmed.
ID documents
We do not ask you to upload any ID documents online. ID is checked in person at check-in.
Marketing
We never use your details for marketing, and we never sell or share them with third parties.
Contact
Questions about your information? See our contact page.